Pre-Order Policy

Thank you for choosing Werk Mates. We are dedicated to elevating your shopping experience, and we are delighted to present our Pre-Order Policy to enhance your understanding of this exclusive offering:

1. Pre-Order Availability: Pre-order availability is precisely detailed on product pages. Items open for pre-order are distinctly marked, empowering you to secure your preferred styles before their official launch.

2. Payment: Full payment is requisite at the time of placing a pre-order to confirm your purchase. This payment affirms your commitment to the item and guarantees its dispatch to you as soon as it becomes available.

3. Shipping Timing: Pre-order items will exhibit an estimated shipping date on the product page. Please note that this date is subject to alteration due to unforeseen circumstances. Rest assured, we will keep you informed of any adjustments to the shipping timeline.

4. Combining Pre-Order and In-Stock Items: In cases where your order encompasses both pre-order and in-stock items, the entire order will be dispatched once all items are ready. If you prefer prompt receipt of in-stock items, kindly consider placing separate orders.

5. Cancellation and Refunds: Pre-orders are considered final sale. Nonetheless, cancellations may be entertained within 24 hours of order placement. Beyond this period, cancellations and refunds will align with our standard return policy.

6. Updates and Communication: Stay informed with our regular updates on the pre-order status delivered directly to your email. For any inquiries concerning your pre-order, our customer support team at contact@werkmates.com is at your service.

7. Changes to Pre-Order Policy: Periodic updates may be made to our Pre-Order Policy. The latest iteration will be prominently featured on our website, complete with the effective date.

8. Contact Us: For any questions or concerns regarding our Pre-Order Policy, please reach out to us at contact@werkmates.com.